Claims Manager - Insurance & Superannuation

Join Synctalents International Corporation as a Claims Manager in the vibrant heart of Bali, Indonesia. This pivotal role offers the opportunity to lead and optimize our claims operations, ensuring seamless processing, resolving complex cases, and driving exceptional customer satisfaction. In this role, you will manage a team of claims adjusters and support staff, utilizing industry-leading tools like Claims360 and Workday to streamline our processes. Based in Canggu, you'll be part of a dynamic team in a beautiful and culturally rich environment.

As a Claims Manager, you will be responsible for overseeing the entire claims lifecycle, from initial filing to final resolution. You'll work closely with underwriters, brokers, and legal teams to ensure accurate and timely claims settlements. With a strong background in insurance and superannuation, you'll bring a wealth of experience to our team, helping us maintain our reputation as a trusted partner in the industry.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of claims adjusters and support staff, ensuring high-quality service delivery.
• Oversee the entire claims lifecycle, from initial filing to final resolution, ensuring accuracy and timeliness.
• Utilize industry-leading tools like Claims360 and Workday to streamline claims processing and improve efficiency.
• Collaborate with underwriters, brokers, and legal teams to ensure accurate and timely claims settlements.
• Analyze claims data to identify trends, risks, and opportunities for improvement.
• Develop and implement strategies to enhance claims operations and customer satisfaction.
• Ensure compliance with industry regulations and internal policies.
• Provide leadership and mentorship to team members, fostering a culture of continuous learning and improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Insurance, Business Administration, or a related field.
• Minimum of 8 years of experience in claims management, with a focus on insurance and superannuation.
• Strong understanding of insurance and superannuation claims processes, including underwriting, risk assessment, and policy administration.
• Proven experience in managing a team of claims adjusters and support staff.
• Proficiency in industry-leading tools such as Claims360, Workday, and other relevant software.
• Excellent analytical and problem-solving skills, with the ability to identify trends and risks.
• Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders.
• Certification in claims management or a related field is a plus.

🛠️ Keahlian

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